Privacy Policy

1. Introduction

At CheckAtHome, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our at-home health testing services.

2. Information We Collect

Personal Information

• Name, email address, and contact details
• Date of birth and gender
• Billing and shipping addresses
• Payment information (processed securely by third parties)

Health Information

• Medical history and symptoms
• Test results and laboratory data
• Healthcare provider information
• Insurance information (if applicable)

Technical Information

• IP address and browser information
• Device information and usage data
• Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide laboratory testing services
• Deliver test results and reports
• Communicate about your orders and results
• Improve our services and website
• Comply with legal and regulatory requirements
• Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

• Laboratory Partners: Accredited laboratories for test processing
• Healthcare Providers: With your explicit consent
• Service Providers: Payment processors, shipping companies
• Legal Authorities: When required by law

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

6. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings or our cookie banner.

8. International Data Transfers

Your data may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Test results are typically retained for 7 years as required by medical regulations.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@checkathome.co.uk
• Phone: +44 (0) 123 456 7890
• Address: CheckAtHome Ltd, Health Innovation Centre, London, UK

13. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority.