Complaints Procedure

At Check At Home, we are dedicated to providing exceptional patient care and we value your feedback in helping us appraise and enhance the quality of service we offer. However, we understand that sometimes, things may not go exactly as planned.

We understand the importance of convenience, so feel free to reach out to us through various channels. Our team is available Monday to Friday from 9am to 5pm.

Contact us directly or use our convenient contact form to get in touch.

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Call direct on 0333 40 41 999

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Give Feedback

Our Complaints Policy is designed to support patients, their families, and our staff in addressing any concerns that may arise. All complaints received are treated with confidentiality and our goal is to resolve them effectively and efficiently. We strive to resolve all complaints in a prompt and efficient manner.

If you have any complaints or concerns, we encourage you to bring them to our attention as soon as possible. Early resolution leads to greater satisfaction with the complaints process. You can speak to any of our staff members and if they are unable to assist you, the complaint will be escalated to the appropriate manager for further resolution.

Complaints Form

Your Details

First Name

Last Name

Date of birth

Address Line 1

Address Line 2

City

County

Post Code

Country

Your Email

Phone/Mobile

Are you making this complaint on behalf of someone else? (Please Note: If you are making a complaint for someone else, you will need to get their written consent to do so.)

Yes

No